This Privacy Policy explains how [COMPANY NAME] (“we”, “us”) collects, uses and protects personal information when you use the CineSwap mobile app and the website at cineswapai.com (together, the “Service”). It also explains the choices and rights you have.
1. Who we are
[COMPANY NAME], [COMPANY ADDRESS], is responsible for the personal information described in this policy. If you have any questions, you can reach us at [email protected].
2. Information we collect
Account information. When you sign up, we collect your email address and the sign-in method you choose (Apple, Google or email and password). You can also add a display name. Passwords are stored only in hashed form.
Photos, faces and videos you provide. To create content, you upload selfies, photos and short video clips, and you can save faces to reuse later. We also collect the prompts and settings you enter in our AI tools.
Your creations. We store the images and videos the Service generates for you so you can view, save and share them.
Purchases. Payments are handled by Apple or Google. We receive confirmation of your purchases and subscription status so we can add tokens and Pro benefits to your account. We never receive your card details.
Device and usage information. We collect technical information such as your device model, operating system and app version, language, IP address, crash reports and how you use the app’s features.
Messages to us. When you contact our support team, through the website or by email, we collect your email address, your message and any details you choose to share.
3. How we use your information
- To provide the Service: we process your photos, faces, videos and prompts to create the content you ask for, and we keep your creations available in your account.
- To run your account: we manage sign-in, your token balance, your Pro subscription and your saved faces.
- To keep the Service safe: we check uploads, prompts and creations to block content that breaks our rules and to prevent fraud and abuse.
- To improve the Service: we use usage statistics and crash reports to fix problems and decide what to build next.
- To talk to you: we send service messages and, if you allow them, push notifications such as “your video is ready”. You can turn notifications off in your device settings.
- To meet legal obligations: we keep records the law requires, such as purchase records.
4. Your photos and faces
We use your photos and saved faces only to create the content you request. We do not use them to identify you, we do not sell them, and we do not use them to train AI models.
Saved faces are private to your account and stay there until you delete them or delete your account. Uploads and creations are deleted automatically after 30 days.
5. Service providers and AI processing
We work with carefully selected providers who process personal information on our behalf and only on our instructions:
- cloud hosting and storage providers that run the Service and keep your files;
- AI model providers that turn your inputs into images and videos;
- Apple and Google, which process in-app purchases;
- email, support and crash-reporting tools.
Each provider may use your information only to provide its service to us and must protect it with appropriate security measures.
6. How long we keep information
- Uploads and creations: deleted automatically 30 days after they are created.
- Saved faces: until you delete them or your account.
- Account information: for as long as your account exists, and deleted within 30 days after you delete your account.
- Purchase records: for as long as tax and accounting laws require.
- Support messages: for as long as needed to resolve your request, and no longer than 12 months afterwards.
- Technical logs: for up to 8 weeks.
7. Content safety
To keep the Service safe, uploads, prompts and creations are screened automatically. Content that breaks our Terms of Use is blocked, and tokens for blocked creations are refunded. If you report a creation, our team may review it. We may keep limited information about serious violations to prevent repeated abuse.
8. When we share information
We do not sell your personal information. We share it only with the service providers described above; when the law requires it; to protect the rights, property or safety of our users, the public or ourselves; or as part of a merger or acquisition, in which case this policy continues to apply to your information.
9. International transfers
Our providers may process information in countries other than yours. When they do, we use appropriate safeguards, such as standard contractual clauses, to protect it.
10. Your rights and choices
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain processing, to receive a copy of your information, and to withdraw consent at any time.
You can delete your account in the app under Settings › Account › Delete account, or on our account deletion page. For any other request, write to [email protected]. You also have the right to complain to your local data protection authority.
11. Children
The Service is not intended for anyone under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
12. Security
We protect your information with measures such as encryption in transit, restricted access and regular security reviews. No online service can be completely secure, so please use a strong password and keep your sign-in details private.
13. Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page and, for significant changes, let you know in the app before they take effect.
14. Contact us
[COMPANY NAME]
[COMPANY ADDRESS]
[email protected]