Support

How can we help?

Send us a message and our team will get back to you by email, usually within 24 hours.

Send us a message

Name Optional

Topic

Device Optional

Message

Tell us what happened and, if it’s about a creation, which template or tool you used.

How do tokens work?

Every creation shows its token cost on the Generate button before you start. Failed or blocked creations are refunded automatically.

Why does my video have a watermark?

Creations on the free plan carry a small CineSwap watermark. CineSwap Pro removes it from every export.

How long are my works saved?

Your works stay in My Works for 30 days and are then deleted automatically. Save anything you want to keep to your device before then.

Can I use someone else’s photo?

Only with their permission. Use photos of yourself or of people who agreed to it, and never to mislead, harass or impersonate anyone.

See all questions

You can delete your account in the app or by sending us a request.